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We're doing everything we can to be able to continue to support your businesses.

Learn more about our response to COVID-19 here.

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Business Email

Set up Email on Mobile/Tablet or Desktop Applications
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If you would prefer to access your email on a computer or smartphone, you will need to setup the application you would like to use for your email. Instructions for common applications are below:
Here are the server settings the applications will ask for during setup:

POP/IMAP Account (Incoming mail) 
  • Incoming server name: mail.gandi.net
  • Port: leave the default setting (110 for POP, 143 for IMAP, 995 for POP SSL, or 993 for IMAP SSL). 
  • TLS or SSL: Yes 
  • Username: your full e-mail address (including @yourdomain.tld) 
  • Password: provide the password you defined when creating the mailbox
SMTP Account (Sending mail) 
  • Outgoing (SMTP) server name : mail.gandi.net
  • Port : 25, 465 (with SSL) or 587 (with STARTTLS) 
  • TLS or SSL : yes
  • SMTP Authentication: yes, using the same settings as for the POP / IMAP account
Outlook 2003
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Step 1: Open Microsoft Outlook 2003 on your computer.

If this is the first time you have opened Outlook 2003 since installation, a window will immediately pop up asking you to setup your email account. Click “yes” to proceed.

If this is not the first time you have opened Outlook 2003, a setup window will not appear.

To access the setup process, click on “Tools” and select “Email Accounts”


Step 2: The “Email Accounts” wizard will open -

Select “Add a new email account”

Click “Next”


Step 3: A new window will open to select the “Server Type” -

Select “IMAP”

Click “Next”


Step 4: A new window will open to setup your “Internet Email Settings” -

Your Name: Enter your name as you would like it displayed to people in your emails

Email Address: Enter the business email address that you are trying to connect to Outlook e.g. you@yourdomain.com 

Logon Information:
Username: This is the same business email address that you are trying to connect to Outlook from before, e.g. you@yourdomain.com

Password: This is the password that you created when you set up your business email address.

Server Information:
Incoming: mail.gandi.net
Outgoing: mail.gandi.net


Step 5: Click on “More Settings”


Step 6: Click on the “Outgoing Server” tab
Click on the button that says “My outgoing server (SMTP) requires authentication”
Click on button that says “Log On Using” then:

Enter your Username and Password (this is the same information that you previously entered).

Username: This is the same business email address that you are trying to connect to Outlook from before, e.g. you@yourdomain.com

Password: This is the password that you created when you set up your business email address.

Once complete, click “OK”


Step 7: Click on the “Advanced” tab
Confirm that the “Server Port Numbers” are correct as per below -

Incoming Server: 993
Click on “This Server Requires an encrypted connection SSL”

Outgoing Server: 465
Click on “This Server Requires an encrypted connection SSL”

Once you have ensured that the port numbers are correct, click “OK”

This will take you back to the “IMAP” window. Click “Next”.


Your business email account should now be connected to Outlook, and you can start using your inbox immediately.

Outlook 2007
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Step 1: Open Microsoft Office Outlook 2007 on your computer.

If this is the first time you have opened Outlook 2007 since its installation, a window will immediately pop up asking you to setup your email account. Click “yes” to proceed.

If this is not the first time you have opened Outlook 2007, a setup window will not appear.

To access the setup process, click on “Tools”, then select “Account Setting”. Click “New” in the upper left hand corner.


Step 2: A new window will open and ask you to enter details for your email account

Your Name: Enter your name as you would like it displayed to people in your emails

Email Address: Enter the business email address that you are trying to connect to Outlook, e.g.- you@yourdomain.com 

Password: This is the password that you created when you set up your business email address.

Re-Type Password: Enter the same password as above

Check the box next to the option to “Manually configure server settings or additional server types” and click “Next” in the bottom right corner


Step 3: Select “Internet Email” and click “Next”


Step 4: A new window will open to set your “Internet Email” settings

User Information:
Email Address: Enter the same business email address as above that you are trying to connect to Outlook, e.g. - you@yourdomain.com 

Server Information:
Account Type: IMAP
Incoming Server: mail.gandi.net
Outgoing Server: mail.gandi.net

Logon Information:
Username: Enter the same business email address as above that you are trying to connect to Outlook, e.g. - you@yourdomain.com 

Password: This is the password that you created when you set up your business email address.


Step 5: Click “More Settings” in the bottom right corner


Step 6: Click on Outgoing Server tab
Click on the button that says “My outgoing server (SMTP) requires authentication“
Click on button that says “Log On Using”

Enter your Username and Password. This is the same information you previously entered.

Username: Enter the same business email address as above that you are trying to connect to Outlook, e.g. - you@yourdomain.com 

Password: This is the password that you created when you set up your business email address.

Once complete, click “OK”


Step 7: Click on the “Advanced” tab
Confirm that the “Server Port Numbers” are correct, as per below:

Incoming Server: 993
Click on “This Server Requires an encrypted connection SSL”

Outgoing Server: 465
Click on “This Server Requires an encrypted connection SSL”

Once you have ensured that the port numbers are correct, click “OK”- this will take you back to the IMAP window. Click “Next”.


Your business email account should now be connected to Outlook, and you can start using your inbox immediately.

Outlook 2010
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Step 1: Open Microsoft Office Outlook 2010 on your computer

If this is the first time you have opened Outlook 2010 since its installation, a window will immediately pop up asking you to setup your email account. Click “yes” to proceed.

If this is not the first time you have opened Outlook 2010, a setup window will not appear.

To access the setup process, just click on “FILE” and then “Add Account”


Step 2: On the “New Account” screen, click the "Manually configure server settings" button, then click “Next”.


Step 3: Select “Internet Email” and click “NEXT”


Step 4: A new window will open to set your “Internet Email” settings

User Information:
Email Address: Enter the business email address that you are trying to connect to Outlook, e.g.- you@yourdomain.com

Server Information:
Account Type: IMAP
Incoming Server: mail.gandi.net
Outgoing Server: mail.gandi.net

Logon Information:
Username: Enter the business email address that you are trying to connect to Outlook, e.g.- you@yourdomain.com

Password: Enter the password that you created when you set up your business email address.


Step 5: Click “More Settings” in the bottom right corner


Step 6: Click on the “Outgoing Server” tab
Click on the button that says “My outgoing server (SMTP) requires authentication”
Click on button that says “Log On Using”

Enter your Username and Password. This is the same information you previously entered.

Username: Enter the business email address that you are trying to connect to Outlook, e.g.- you@yourdomain.com

Password: Enter the password that you created when you set up your business email address.

Once complete, click “OK”.


Step 7: Click on the “Advanced” tab
Confirm that the “Server Port Numbers” are correct, as per below:

Incoming Server: 993
Click on “This Server Requires an encrypted connection SSL”

Outgoing Server: 465
Click on “This Server Requires an encrypted connection SSL”

Once you have ensured that the port numbers are correct, click “OK” - this will take you back to the IMAP window. Click “Next”.


Your business email account should now be connected to Outlook and you can start using your inbox immediately.
Outlook 2013
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Step 1: When you first open Outlook, you will see a "Welcome to Outlook 2013" message - click the “Next” button.


Step 2: The next screen will ask, "Do you want to set up Outlook to connect to an email account?" - choose “Yes” and click the “Next” button.


Step 3: On the “Auto Account Setup” menu, select the option for “Manual setup or additional server types”, then click “Next”.


Step 4: On the “Choose Service” menu, click the “IMAP” option then click the “Next” button.


Step 5: A new window will open to set your “Internet Email” settings

User Information:
Your Name: Enter your name as you would like it displayed to people who receive your emails
Email Address: Enter the business email address that you are trying to connect to Outlook, e.g.- you@yourdomain.com

Server Information:
Account Type: IMAP
Incoming Server: mail.gandi.net
Outgoing Server: mail.gandi.net

Logon Information:
Username: Enter the business email address that you are trying to connect to Outlook, e.g.- you@yourdomain.com
Password: This is the password that you created when you set up your business email address.


Step 6: Click “More Settings” in the bottom right corner


Step 7: Click on the “Outgoing Server” tab
Click on the button that says - “My outgoing server (SMTP) requires authentication”
Click on button that says - “Log On Using”

Enter your Username and Password. This is the same information you previously entered.

Username: Enter the business email address that you are trying to connect to Outlook, e.g.- you@yourdomain.com

Password: This is the password that you created when you set up your business email address.

Once complete, click “OK”


Step 8: Click on the “Advanced” tab
Confirm that the “Server Port Numbers” are correct, as per below:

Incoming Server: 993
Click on “This Server Requires an encrypted connection SSL”

Outgoing Server: 465
Click on “This Server Requires an encrypted connection SSL”

Once you have ensured that the port numbers are correct, click “OK”.


Step 9: Click the “Next” button - Outlook will then test the the account settings.


Step 10: Once the testing is complete, you will see two tasks: “Log onto incoming mail server” and “Send test email message”. Complete these two tasks, then hit the “Close” button.


Step 11: You will see a message stating "You're all set!" then click the “Finish” button.

Outlook 2016
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Step 1: Open Microsoft Office Outlook 2016 on your computer

If this is the first time you have opened Outlook 2016 since its installation, a window will immediately pop up asking you if you want to set up your email account. Click “yes” and then “next”.

If this is not the first time you have opened Outlook 2016, a setup window will not appear.
If you have already set up another account in Outlook, click “File” then “Add Account”.


Step 2: On the “Auto Account Setup” menu, select the option for “Manual setup or additional server types”, then click “Next”.

 
 

Step 3: On the “Choose Service” menu, click the “IMAP” button

 
 

Step 4:  A new window will open to set your “Internet Email” settings


User Information:

Your Name: Enter your name as you would like it displayed to people who receive your emails


Email Address: Enter the business email address that you are trying to connect to Outlook, e.g.- you@yourdomain.com

 

Server Information:

Account Type: IMAP

Incoming Server: mail.gandi.net

Outgoing Server: mail.gandi.net

 

Logon Information:

Username: Enter the business email address that you are trying to connect to Outlook, e.g.- you@yourdomain.com.
Password: This is the password that you created when you set up your business email address.


For “Deliver New Messages to”, select “New Outlook Data File”


Step 5: Click “More Settings” in the bottom right corner

 

Step 6: Click on the “Outgoing Server” tab

Click on the button that says - “My outgoing server (SMTP) requires authentication”

Click on button that says -  “Log On Using”


Enter your Username and Password. This is the same information you previously entered:

Username: Enter the business email address that you are trying to connect to Outlook, e.g.- you@yourdomain.com  
Password: This is the password that you created when you set up your business email address.


Once complete, click “OK



Step 7: Click on the “Advanced” tab

Confirm that the “Server Port Numbers” are correct, as per below:


Incoming Server: 993

Click on “This Server Requires an encrypted connection SSL”


Outgoing Server: 465

Click on “This Server Requires an encrypted connection SSL”


Once you have ensured the port numbers are correct, click on “OK”



Step 8: Click the “Next” button. Outlook will then test the the account settings.




Step 9: Once the testing is complete, you will see two tasks: “Log onto incoming mail server” and “Send test email message”. Complete these two tasks, then hit the “Close button.


 

Step 10: You will see a message stating "You're all set!" then click the “Finish” button.

 
How do I setup my new email?
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Basic Business Email Option:
 
Thank you for choosing us as your business email service provider. A branded email shows the world your company is professional and ready for business.
 
To set up your email service, please follow the steps below:
 
1. Log in to your account on our website.
 
2. Go to the “My Projects” page via the drop down menu in the upper right hand corner on any page of our site (this should appear once you log in).
 
3. Locate the domain that you registered on the left hand side. There will be a “Manage” button next to the domain you registered. Click on the “Manage” button to go to your domain management page.
 
4. Scroll down to the section titled: “your domain name” Email Management
 
5. You have two different options: you can “Add A Mailbox” (create a new inbox) or you can “Create A Forwarding Address” (which forwards emails to an already established email inbox). You cannot set up the same email address as an inbox AND as a forwarding address. For example, you cannot have a mailbox for “info@yourdomain.com” and a forwarding address for “info@yourdomain.com”. If you would like to set up a forwarding address please scroll down further to the “Forwarding Address Setup” section below.
 
Add a Mailbox Setup
 
1. Click on “Add A Mailbox” to create a new inbox. Your background screen will darken and a box will appear that says: “Create Your Email Address”. If you cannot see this box, please try scrolling up or down the page.
 
2. Enter the first portion of your email address that you would like to setup such as “info”, “contactus”, or “yourname”. For example, choosing “yourname” would create yourname@exampledomain.com as your email address.
 
3. Create a password to manage your email inbox. Your password must be at least 8 characters, contain one or more numerical digits, and cannot be a dictionary word. Example: Catdog123 will not be accepted. This is to ensure that your inbox is well protected.
 
4. Click “Save” to complete the creation of your inbox. The inbox will now appear under your “Mailboxes” section.
 
5. To log into your newly created inbox, click on the “Access your Email” link This will take you to a new page that says Roundcube. Enter your username (email address you just created, including the domain name at the end - e.g. “yourname@yourdomain.com”) and Password (the password you created for the email address). This will log you into the inbox so that you may send and receive emails.
 
Forwarding Address Setup:
 
1. Click on “Create a Forwarding Address”. Your background screen will darken and a box will appear that says: “Set Up Email Forwarding”. If you cannot see the box, please try scrolling up or down the page.
 
2. Enter the first portion of your email address that you would like to setup such as “info”, “contactus”, or “yourname”. For example, choosing “yourname” would create yourname@exampledomain.com as your email address.
 
3. Enter the email address where you would like your emails to be forwarded (this email address can be a personal email address or already established business email address).
 
4. Click “Save” to save the forwarding information. Now when a client/customer emails you at the email address that you just created, the email will automatically be forwarded to the personal/business email address you already have and you can access it there.



 
Business Email - 3rd Party Connections
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Are you having trouble setting up your Business Email on your mobile device or with another email client? We have included instructions below on how to connect the Business Email to the third party clients below. It is important when setting up Business Email to always use the settings below.

Incoming server name: mail.gandi.net
Port: leave the default setting (110 for POP, 143 for IMAP, 995 for POP SSL, or 993 for IMAP SSL).
TLS or SSL: Yes
Username: your full email address (including@yourdomainname)
Password: provide the password you defined when creating the mailbox
Outgoing Mail Setup - SMTP (Sending mail)

Outgoing (SMTP) server name: mail.gandi.net
Username: your full email address (including@yourdomain.tld)
Password: provide the password you defined when creating the mailbox
Port : 25, 465 (with SSL) or 587 (with STARTTLS)
TLS or SSL : yes
SMTP Authentication: yes, using the same settings as for the POP / IMAP account




Personal Gmail:

In order to set up mail forwarding from your Business Email to your personal Gmail account, you first need to setup your Business Email Mailboxes. Do not create any forwarding addresses and make sure to remove any existing forwarding addresses - they will not work once you set up forwarding in your personal Gmail. Once your mailboxes are set up in your account, go to your personal Gmail Email. Log into your account to begin the process, then follow the steps below.

1. Select the Gear Widget in the top right hand corner > Choose Settings. Note: If you have “Inbox by Google” go to the “Gmail” menu item on the left-hand side menu to launch normal Gmail. Then find this gear in the top right-hand corner.

2. Then choose “Accounts” > “Add Another Email Address”.

3. Enter your “Name” + “Email Address”. Your email address is the business email address created @yourdomainname in your {brand} account. Select “Next Step”.

4. Revise the SMTP settings on the next screen as follows:

SMTP Server: mail.gandi.net

Port: 587

Username: The business email address you created @yourdomainname

Password: The initial password you setfor your business email.

Choose “Secured Connection using TLS”.

Click “Add Account” to proceed.

5. Once completed, you will need to verify that you own the email account you just added to your personal Gmail. The system will send you a verification email at the email address for which you set up forwarding. That automated email will include instructions for verifying ownership.




iPhone:

Follow the steps below to set Business Email up on your iPhone

1. Go to the “Settings” app.

2. Choose “Mail”.

3. Select “Accounts” > “Add Account” > “Other” at the bottom of the list.

4. Select “Add Mail” and enter the account information per below.

Name: Your Name

Email: example@yourdomainname (the business email address you set up in your {brand} account)

Password: provide the password you defined when creating the mailbox

Description: Enter the name you wish to use for this email type. For example, if this is your only business email address, you might want to set the description to “Business Email” or the name of your company, “Company Name Email”. Then select “Next”.

5. Your iPhone may attempt to verify at this point - no need to be alarmed. This will likely fail, prompting you to add the remaining information needed to set your email up. 

6. Choose “IMAP” to enter the remaining required information.

7. Enter the information below for BOTH “Incoming Mail Server” and “Outgoing Mail Server” sections.

Host Name: mail.gandi.net

User Name: example@yourdomainname (the business email address you set up in your {brand} account)
Password: provide the password you defined when creating the mailbox

8. Select “Next”. If everything looks correct, choose “Save” to complete the setup. This may take a few seconds to verify. Your email is now connected successfully!




Apple Mail:

Follow the steps below to set up access to your Business Email on Apple Mail:

1. Open Apple Mail. Go to “Mail” in the top navigation bar > select “Preferences”.

2. Select “Accounts” > then add an account by selecting the “+” at the bottom of the window.

3. Choose “Other Mail Account...” > click “Continue”.

4. Add your account information > click “Sign In”.

Email: the business email address you set up - example@yourdomainname

Password: provide the password you defined when creating the mailbox

5. Apple Mail may attempt to verify the login at this point - no need to be alarmed. This will fail, prompting you to add the remaining information required to finish setup.

6. In the following screen, enter your business email address into “User Name” and your password.

7. Select IMAP is for Account Type. Enter the same information from above for BOTH “Incoming Mail Server” and “Outgoing Mail Server” sections.

8. Click “Sign In”. 

9. If everything looks correct, click “Done” to complete the setup for the apps that you connected to this email address account. Your email is now connected successfully!