We're doing everything we can to be able to continue to support your businesses.

Learn more about our response to COVID-19 here.

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We're doing everything we can to be able to continue to support your businesses.

Learn more about our response to COVID-19 here.

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Payment and Shipping

How do I track the status of my order/shipment?
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Thank you for your recent order with us. We are so happy that you have chosen us for your marketing needs. To find the status of your order, please follow the steps below.
 

Please note:

We ship your items as they are produced! As we strive to get your personalized items to you as soon as possible, you may receive your items in a few shipments due to varying production times.

Our general delivery time is 10-14 days (7-10 business days in the US) for standard shipping. Our items are processed and shipped only on business days.

If your item states that it is still in production without updated tracking after 7 days, there is a chance that shipment tracking is unavailable for this particular item.

 

1.  Login to your account on our website.
 

2. Go to the “My Account Info” page via the drop down menu in the upper right hand corner on any page of our site (this should appear once you log in).
 

3:  Click on “View Order History”. You will be able to view the current status of your order and view any shipment tracking links if they are available.


Common tracking status definitions are:

“In Production”: Item is being produced and/or is in the process of being shipped.

If your item states that it is still in production without updated tracking after 7 days, there is a chance that shipment tracking is unavailable for this particular item.

“Shipped”: Item has been shipped. Please click on “link” to track shipping.

“Delivered”: Item has been delivered to your shipping address.
 

You can also view your past invoices on this “Order History” page. Click on “Invoice” to view your past invoices and print them, or click on “Status” to check the status of any past order.
 

What if my item status is “delivered”, but I have not received the items?

· Please ask other people at your delivery address if they've received your parcel.

· Check with your neighbors to see if they've accepted a package for you.

· Scan any safe areas the driver may have left your parcel, such as behind a trash can, in a shed, in your garage, or on a porch.

· Check with your local Post Office/delivery office to see if they’re holding your parcel. We suggest you contact your local postal service first.
 

If the shipping address listed is correct, but you haven't received your order after the estimated delivery time, contact customer service using our Support Form. If possible, please provide your shipping address and order ID in your request to further expedite your inquiry.

 
 
Recurring Charges?
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You may be wondering what recurring charges are being deducted Annually or Monthly. In some cases, you will see an Annual charge with our Domain only purchases whereas in bundles that include an Email or Website Builder & Hosting incur a monthly charge.

Like most services, there are Annual and Monthly fees to keep your Website services active. To locate these recurring charges you can review your invoices within your order history. 

What Type of Payment is Accepted?
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Thank you for your inquiry. We currently accept payment online via credit card, including Mastercard, Visa, and Discover. Once you proceed to checkout, you may see other options in the dropdown menu where you enter your payment details.

Where can I update my payment for my Website subscription?
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We appreciate your continued business and choosing us to help host and improve your Domain, Business Email and/or Website! As it is important your payment option is kept up-to-date within your account, below we will walk you through step by step on how to update your payment on file. 

Step 1: Login to your Account on our Website.


Step 2: Go to the Drop Down menu at the top right-hand corner of the Website, this should appear once you’ve logged in and shown as “My Account & Projects (#)”. From this Drop Down menu please select “My Account Info”.

Step 3: Scroll down to the section that reads “Recurring Payments” and select “View Recurring Payments”.

Step 4: You are now on your “My Recurring Payments” page. If you select “Back” you will be taken back to your My Account Page.  Selecting “Update Payment Method” allows you to add your new payment information. 

Step 5: Once you have selected to Update your payment you will need to proceed with entering the new payment details. After this has been entered please double check all is correct and you can then select Update. *Note the payment page will notify you if the new method was Accepted or Declined. 

As soon as you have entered the new payment details and this has been accepted as a valid form of payment, please allow until the next date your subscription is due for the credit card to update on file. And of course, if you have any questions or concerns please do not hesitate to contact our customer service!

Why is there no VAT?
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Our company is located in the United States so there is no VAT associated with your order. Additionally, you were not charged tax. Since we are US company we do not have a VAT number, nor have we charged any VAT. For this reason, there is no VAT number on our invoices and we cannot legally add a VAT number to your invoice. The order confirmation we have provided is all that we can provide for your 
records.

Please let us know if you have questions and thank you for your understanding.

Is sales tax being charged on my invoice?
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As required by law, our company is registered to collect and remit sales tax in all US jurisdictions that administer a sales tax.

How do I reactivate my account?
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First, you must ensure that you have added and updated form of payment in order to reactivate your subscription. Please follow the steps to update your payment

Step 1: Log into your account with us.

Step 2: Locate "My Accounts & Projects" in the top right-hand corner. From this drop-down menu, you will select  "My Account Info".

Step 3: Scroll down to the bottom and select "Recurring Payments". Here you will enter the new card information and update the form of payment. 

Step 4: After the card is added, you can now reactivate your account simply by accessing your Manage domain page. In the top right-hand corner where you see "My Accounts & Projects", please select "My Websites" to the left.

Step 5: Locate the domain or subscription you wish to reactivate and select "Reactivate" underneath it.

You will now proceed in selecting the subscriptions you wish to reactivate.